Returns

You have 14 days from the fulfillment of your order to return the item(s) purchased from our website.

All Discovery Kits and samples are nonrefundable and final sale. All returns are subject to inspection. Please note that the item must be in unused, and sell-able condition and all parts of the product and its packaging, caps, brand boxes, pamphlets, etc, must be returned in order for a refund to be issued.

For any queries about how to return an item you have purchased with us, please email us, quoting your order number.

*Please note that all items requested for re-order are waived the entire amount of refund of the product requested for shipment. All items are subject to review through the appropriate allocated customer care team to initiate store credit on a case-to-case basis.

Thameen London reserves the right to deny any and all requests made for refund and resubmitted orders for shipment or returned products.

Thameen London does not facilitate returns. We do not assume responsibility for shipping expenses, potential customs fees, or furnish shipping labels for returns. If you are a customer located outside the United States and wish to initiate a return, it is your responsibility to coordinate the shipment to address stated below. We bear no liability in the event that your return is not received or is lost during transit.

Should your return align with the specified Return Conditions above, kindly generate your own shipping label and dispatch the item to the following address: 291 S Van Brunt Street, Englewood, NJ 07631, USA.

For further details, please see our Terms & Conditions.