Delivery
The THAMEEN LONDON e-shop ships to the United States and Canada (for all others countries, click here to access to worldwide version), every package is sent from New Jersey. You'll receive a tracking number for your orders. We have a few restrictions when it comes to your delivery address. See the Shipping Restrictions section below for more information.
SHIPPING OPTIONS USA
Free Standard Shipping on orders over $100
Orders less than $50 / Standard service $8.50 / Express service $20.00
Orders of $50-$100 / Standard service $10 / Express service $20.00
Orders of $100+ / Standard service FREE / Express service $20.00
SHIPPING OPTIONS CANADA
Free Standard Shipping on orders over $250
Orders less than $250 / Standard service $35.00 / DUTIES & VAT Not Included
Orders of $250+ / Standard service FREE / DUTIES & VAT Not Included
SHIPPING RESTRICTIONS
Unfortunately, we do not ship Express Service Orders to PO Boxes. Similarly, we also cannot ship Standard Service Orders over $150.00 to PO Boxes as signatures are required.
SHIPPING TIMELINES
*Please note that shipping time does not include the processing time.
It can take up to 2 business days to process your order (excluding weekends, holidays and holiday observance days). During certain high-volume times (promotions, holiday seasons, etc.) it may take us an additional 24-48 hours (excluding weekends, holiday and holiday observance days) to process and ship your order. Other factors that may delay your order include severe weather, emergency situations, and additional security verification.
From there, Standard Shipping within the continental U.S can take up to 7 business days. Standard Shipping for non-continental U.S orders (i.e. Alaska, Hawaii, and any International destination) can take up to 4 weeks for delivery. Expedited Shipping can take anywhere from 2-4 business days (continental U.S only.)
Once your order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours, or more, for your tracking number to be activated on our carrier's site.
We want to give you the best possible shopping experience and we know processing and transit time is a big part of that, so we are constantly reviewing and updating our process to make it better and quicker in regards to getting orders shipped and delivered.
TAXES (VAT), DUTIES, AND OTHER MISC. SHIPPING FEES
Prices displayed on the website do not include Taxes (VAT), Duties, and any other Shipping Fees.
Customers are responsible for any Taxes (VAT), Duties, and any other Shipping Fees are charged to receive an order outside of the US.
These costs will be presented at checkout and included in the final amount of your order in order to ensure a hassle-free delivery experience.
REDIRECTING SHIPMENTS
Please make sure your shipping address is correct. We cannot redirect or cancel orders once they have been dispatched.
SHIPMENT CANCELLATIONS
We do our best to fulfill all orders; however, we reserve the right to accept, decline, or cancel your order (in whole or in part) for any reason and at any time after receipt of your order. We may require additional verifications of information before shipping any order. Your order is not accepted until it is shipped.
In the event your order is cancelled, a customer service representative will promptly inform you via customerservice@thameenfragrance.com and assist you with placing a successful order.