Delivery
The THAMEEN LONDON e-shop ships to the United States and Canada (for all others countries, click here to access to worldwide version), every package is sent from New Jersey. You'll receive a tracking number for your orders. We have a few restrictions when it comes to your delivery address. See the Shipping Restrictions section below for more information.
SHIPPING OPTIONS USA
Free Standard Shipping on orders over $130
For orders under $130, shipping is calculated during checkout.
SHIPPING OPTIONS CANADA
Free Standard Shipping on orders over $250
Orders less than $250 / Standard service $35.00 / DUTIES & VAT Not Included
Orders of $250+ / Standard service FREE / DUTIES & VAT Not Included
SHIPPING RESTRICTIONS
Unfortunately, we do not ship Express Service Orders to PO Boxes.
SHIPPING TIMELINES
Please review your order to ensure that the shipping address is correct. We cannot redirect or cancel orders once they have been sent to fulfillment.
*Please note that shipping time does not include the processing time.
It can take up to 2 business days to process your order (excluding weekends, holidays and holiday observance days). During certain high-volume times (promotions, holiday seasons, etc.) it may take us an additional 24-48 hours (excluding weekends, holiday and holiday observance days) to process and ship your order. Other factors that may delay your order include severe weather, emergency situations, and additional security verification.
From there, Standard Shipping within the continental U.S can take up to 7 business days. Standard Shipping for non-continental U.S orders (i.e. Alaska, Hawaii, and any International destination) can take up to 4 weeks for delivery. Expedited Shipping can take anywhere from 2-4 business days (continental U.S only.)
Once your order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours, or more, for your tracking number to be activated on our carrier's site.
We want to give you the best possible shopping experience and we know processing and transit time is a big part of that, so we are constantly reviewing and updating our process to make it better and quicker in regards to getting orders shipped and delivered.
TAXES (VAT), DUTIES, AND OTHER MISC. SHIPPING FEES
Prices displayed on the website do not include Taxes (VAT), Duties, and any other Shipping Fees.
Customers are responsible for any Taxes (VAT), Duties, and any other Shipping Fees are charged to receive an order outside of the US.
These costs will be presented at checkout and included in the final amount of your order in order to ensure a hassle-free delivery experience.
REDIRECTING SHIPMENTS
Orders cannot be edited after placement. We are unable to update addresses or make any changes once an order has been placed.
Orders begin processing shortly after they are submitted, and our system does not pause fulfillment while requests are reviewed.
Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.
Once an order has been processed or shipped, we are unable to change the shipping address or reroute the package. We recommend contacting the carrier directly, as they may be able to assist with rerouting or marking the package as “Return to Sender,” though this is not guaranteed.
If an order is shipped to an incorrect address, a reshipment can only be arranged once the package is returned to us by the carrier.
SHIPMENT CANCELLATIONS
We do our best to fulfill all orders; however, we reserve the right to accept, decline, or cancel your order (in whole or in part) for any reason and at any time after receipt of your order. We may require additional verifications of information before shipping any order. Your order is not accepted until it is shipped.
In the event your order is cancelled, a customer service representative will promptly inform you via customerservice@thameenfragrance.com and assist you with placing a successful order.
Undelivered Orders
If your order is marked as “delivered” but cannot be located, please contact Customer Service within 7 business days of the delivery date.
Before reaching out, we recommend the following:
- Wait 3 business days, as carriers may mark packages as delivered before arrival.
- Check with neighbors, building staff, or your local post office.
We may require additional information to proceed with a claim or investigation with the carrier or insurance provider. If delivery is verified, we are unable to provide a replacement or refund. Orders confirmed lost or undelivered are eligible for replacement only. If your order is reshipped, it must be sent to the same address and the replacement is considered final sale.
If you pre-sign for a signature required package, please note that you waive your right to a replacement or refund if the package is lost or does not arrive.
We reserve the right to deny reshipments or credits based on our review.
We do not recommend shipping high value orders to locations where the customer is not personally available to sign, including freight forwarders, hotels, or leasing office mailrooms. Any shipment sent to one of these addresses is at the customer’s risk.
Damaged Orders
*All damage claims are subject to verification. We require clear, unedited documentation (photos and video) and the item must be retained for potential return and inspection. If sufficient documentation cannot be provided or the item is discarded, we are unable to offer a replacement or refund.